I purchased but didn't receive Dias, what can I do?
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Make sure that you have received the purchase receipt, and the game Account ID number stated on the recept is yours. Then, send an inquiry to help@clegames.com and attach the screenshot of your receipt to your email, and our Support Team will look into the case.
**if the Account ID number stated on receipt is not yours, it means you have typed in the wrong Account ID number when logging in to Web Shop. Unfortunately, such purchases cannot be returned or refunded.
If you enter a wrong Account ID number when purchasing an item, the items are sent to another player's game account. Check your purchase receipt - if the Account ID number stated on receipt is not yours, it indeed means you have typed in the wrong number.
Unfortunately, such purchases cannot be returned or refunded.
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","blocks.packs.components.pack.standart.value.description":"Game key, exclusive badge, soundtrack, map and additional armor pack","blocks.packs.components.pack.premium.value.description":"Game key, exclusive badge, soundtrack, map, additional armor pack and additional weapon pack","blocks.packs.components.pack.platinum.value.description":"Game key, exclusive badge, soundtrack, map, digital art book, additional armor pack, additional weapon pack, one random skin pack","blocks.packs.components.pack.ultimate.value.description":"Game key, exclusive badge, soundtrack, map, digital art book, digital song book, additional armor pack, two additional weapon packs and three random skin packs","blocks.subscriptions.values.card.title":"Go premium and get benefits","blocks.subscriptions.values.title":"Activate subscription","blocks.subscriptions.values.heading":"Subscriptions","blocks.subscriptions.values.bullets.one.title":"Digital 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{amountPromo} per {periodValue} years","editor.subscriptions-packs.button.then.price.first.payment.then.promo.price.per.period.lifetime":"Then {amount} as first payment, then {amountPromo} per lifetime","editor.subscriptions-packs.button.for.period.then.price.per.periods.day":"for {periodsCounts} period(s), then {amount} per day","editor.subscriptions-packs.button.for.period.then.price.per.periods.week":"for {periodsCounts} period(s), then {amount} per week","editor.subscriptions-packs.button.for.period.then.price.per.periods.month":"for {periodsCounts} period(s), then {amount} per month","editor.subscriptions-packs.button.for.period.then.price.per.periods.year":"for {periodsCounts} period(s), then {amount} per year","editor.subscriptions-packs.button.for.period.then.price.per.periods.day.multiple":"for {periodsCounts} period(s), then {amount} per {periodValue} days","editor.subscriptions-packs.button.for.period.then.price.per.periods.week.multiple":"for {periodsCounts} period(s), then {amount} per {periodValue} weeks","editor.subscriptions-packs.button.for.period.then.price.per.periods.month.multiple":"for {periodsCounts} period(s), then {amount} per {periodValue} months","editor.subscriptions-packs.button.for.period.then.price.per.periods.year.multiple":"for {periodsCounts} period(s), then {amount} per {periodValue} years","editor.subscriptions-packs.button.for.period.then.price.per.periods.lifetime":"for {periodsCounts} period(s), then {amount} per lifetime","editor.subscriptions-packs.button.then.price.promo.price.season.ends":"Then {amount} {amountPromo}, the season ends on {periodEnds}","editor.subscriptions-packs.button.then.price.promo.price.season.starts":"Then {amount} {amountPromo}, the season starts on {periodStarts}","editor.subscriptions-packs.button.then.price.season.ends":"Then {amount}, the season ends on {periodEnds}","editor.subscriptions-packs.button.then.price.season.starts":"Then {amount}, the season starts on 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{amount} {amountPromo} per {periodValue} years","editor.subscriptions-packs.button.then.price.promo.price.period.lifetime":"Then {amount} {amountPromo} per lifetime","editor.subscriptions-packs.button.then.price.promo.price":"Then {amount} {amountPromo}","editor.subscriptions-packs.button.price.promo.price":"{amount} {amountPromo}","editor.subscriptions-packs.button.price.promo.price.period.day":"{amount} {amountPromo} per day","editor.subscriptions-packs.button.price.promo.price.period.week":"{amount} {amountPromo} per week","editor.subscriptions-packs.button.price.promo.price.period.month":"{amount} {amountPromo} per month","editor.subscriptions-packs.button.price.promo.price.period.year":"{amount} {amountPromo} per year","editor.subscriptions-packs.button.price.promo.price.period.day.multiple":"{amount} {amountPromo} per {periodValue} days","editor.subscriptions-packs.button.price.promo.price.period.week.multiple":"{amount} {amountPromo} per {periodValue} weeks","editor.subscriptions-packs.button.price.promo.price.period.month.multiple":"{amount} {amountPromo} per {periodValue} months","editor.subscriptions-packs.button.price.promo.price.period.year.multiple":"{amount} {amountPromo} per {periodValue} years","editor.subscriptions-packs.button.price.promo.price.period.lifetime":"{amount} {amountPromo} per lifetime","editor.subscriptions-packs.button.then.price":"Then {amount}","editor.subscriptions-packs.button.season.ends":"The season ends on {periodEnds}","editor.subscriptions-packs.button.season.starts":"The season starts on {periodStarts}","editor.subscriptions-packs.button.price.period.day":"{amount} / day","editor.subscriptions-packs.button.price.period.week":"{amount} / week","editor.subscriptions-packs.button.price.period.month":"{amount} / month","editor.subscriptions-packs.button.price.period.year":"{amount} / year","editor.subscriptions-packs.button.price.period.value.day":"{amount} / {periodValue} days","editor.subscriptions-packs.button.price.period.value.week":"{amount} / {periodValue} weeks","editor.subscriptions-packs.button.price.period.value.month":"{amount} / {periodValue} months","editor.subscriptions-packs.button.price.period.value.year":"{amount} / {periodValue} years","editor.subscriptions-packs.button.price.period.lifetime":"{amount} / lifetime","blocks.requirements.values.title":"
","client.buy_button.text":"Buy now","client.buy_button.unavailable":"Unavailable","client.buy_button.pre-order":"Pre-order","client.buy_button.checkout":"Go to checkout","client.store.cart.add_button":"Add to cart","client.store.cart.header_button":"Cart","client.store.no_items":"The store is empty for now. Come back later!","client.store.error.gt10_gk":"For security purposes, you can only purchase up to 10 keys at a time.","client.store.error.no_keys":"The game is temporarily out of stock and will be restocked soon. Feel free to contact us for updates.","client.store.item.purchased":"Purchased","client.store.item.price_from":"from {price}","client.store.item.show_more":"Show details","client.store.successful_purchase":"Success. Thanks for your purchase!","client.store.not_enough_vc":"Not enough virtual currency.Please top it up to complete the purchase.","client.store.non_consumable_item":"You have already purchased this item before, and it's no longer available.","client.store.user_id_input_before_submit_hint":"The items will be credited to this account.","client.store.user_id_input_after_submit_hint":"You are purchasing for:","client.common_error":'Something went wrong. Please try again later or contact our integration team at integration@xsolla.com.',"client.user_account.balance_title":"Your balance","client.header.logout":"Log out","client.retailers.edition.title":"Select your copy","client.retailers.country.title":"Select your country","client.retailers.platform.title":"Select the platform","client.retailers.retailer.title":"Select the seller","client.retailers.edition.digital":"Digital","client.retailers.edition.physical":"Physical","client.retailers.platform.pc":"PC","client.retailers.platform.ps":"PS4","client.retailers.platform.xbox_one":"XBOX ONE","client.retailers.platform.switch":"SWITCH","client.retailers.retailer.default_retailer":"Buy from developer","client.retailers.expand_button.collapse":"Collapse","client.retailers.buy_button.buy":"Buy now","blocks.retailers.components.retailers.standart.value.ribbon":"Most popular","blocks.retailers.components.retailers.standart.value.subtext":"Available now","blocks.retailers.components.retailers.standart.value.title":"
Standard Edition
","blocks.retailers.components.retailers.standart.value.description":"Game key, exclusive badge, soundtrack, map and additional armor pack","blocks.promoSlider.components.promoSlide.value.title":"
YOUR GAME TITLE
","blocks.promoSlider.components.promoSlide.value.description":"Your Game takes players on a grand adventure filled with detractors, monsters, gold hunters and grave danger.","blocks.promoSlider.components.promoSlide.components.platforms.label":"Available for","blocks.promoSlider.components.promoSlide.components.subscribe.label":"Enter your email","blocks.promoSlider.components.promoSlide.components.subscribe.values.text":"Subscribe to our newsletter to get the latest news and updates","blocks.promoSlider.components.promoSlide.components.lightBox.label":"Set up button","blocks.promoSlider.components.promoSlide.components.buy.label":"Buy now","blocks.promoSlider.components.promoSlide.components.customButton.link.label":"Set up button","blocks.promoSlider.components.promoSlide.components.customButton.label":"Set up button","blocks.promoSlider.components.promoSlide.components.customButton.buy.label":"Set up button","blocks.promoSlider.components.promoSlide.components.customButton.buy.unavailableBuyButtonLabel":"Unavailable","blocks.promoSlider.components.promoSlide.components.customButton.buy.value.link.label":"Set up button","client.topup.input.errorMessage":"Something went wrong. Make sure your user ID is correct or try again later.","client.topup.input.successMessage":"You’ve logged in with the {userID} ID. Now you can make purchases on the site.","client.topup.input.username":"Username: {name}","client.topup.input.id":"ID: {id}","client.topup.input.level":"Level: {level}","client.topup.input.user_not_found":"We couldn't find a user with the ID you specified. Please try again.","client.topup.input.serverError":"Something went wrong. If you receive this message more than once, please {contact_us}.","client.topup.input.serverError.contact_us":"contact us","client.topup.authorized_title":"You are purchasing for:","blocks.store.values.custom_title":"